Shipping Policy

Shipping Policy

At the moment we offer delivery option nation wide. Please allow 10 working days for delivery in case of customized items. Other jewelry products are delivered within 7 working days. If it's been more than 7 days and you haven't received your order please contact us on WhatsApp +923231704432

RETURNS & EXCHANGES

SNOW GLOW

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

  • You have 7 days from the date of delivery to claim for the return or exchange if :
  • The product is damaged, stained, defected or incomplete.

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at info@snowglow.co OR contact us on WhatsApp--->+923231704432

  • Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.

  • Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt. 

  • During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND? 

  • Unfortunately, we don't offer any refunds.
  • We only offer coupon, exchange.